User Guide

About Membership

Already a member?
・If you have already signed up as a member, login from Login/Register at the top of the page (Click Login for smartphones). 
・If you have forgotten your login password, click Forgot password? and enter your email address.  Click the link sent to your email to reset your password. 
・To check or change membership registration information, click My Account after logging in. 

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If you have not yet registered as a member
Why become an acca PRIVATE STORE member?
Once you register, you will not need to input delivery information again.  Shopping will become fast and easy.
Membership registration is free, and there will be no membership fee or annual fee.

How to order with us





Payment Methods/Delivery Slip

We accept the following payment methods:
◯ Credit cards
◯ Cash on Delivery

Credit Card Payment
Please input credit card information to pay with your credit card.  We use SSL encryption on pages where your credit card information details are entered.

◯ Credit Card
JCB・VISA・MASTER・DINERS・AMEX
(Credit card issued overseas may not be useable) 

Number of payment may be selected on checkout screen. 

C.O.D. (domestic shipping only)

Please pay cash to courier in exchange of product.  Fee will include product fee, delivery fee and other transaction fees. 

 

Delivery Slip 

Since acca PRIVATE STORE does not describe the price in a delivery slip, you can rest assured of purchasing a gift.

 

Delivery

Shipment of Purchased Items
Product will be delivered within 4 to 6 business days after order is placed (Weekends, National Holidays, Special Holidays, New Year Holiday excluded). 
※Please note that delivery of some products and locations may take additional time for delivery.
※International order delivery time will depend on cargo, customs inspection and other circumstances.  Please allow additional time for international delivery.
※Deliverable Countries
Asia:China, Taiwan, Hong Kong, Korea, Singapore
Europe:UK (overseas territories excluded), France (overseas territories excluded), Italy, Belgium
North・Central America:USA(postal code starting with 090-098, 962-966, or US military base starting with 340 excluded)
Oceania:Australia (Christmas, Cocos, Norfolk, and Lord Howe Islands excluded)


Designated Delivery
Specify Delivery For domestic shipping, you may specify delivery date. (Summer holidays and New Year Holidays excluded).

Delivery date cannot be specified for international shipping.
We do not provide layaway.


Refusal of item receipt or expiration of receivable period
If the ordered items is refused to receive or the period that the delivery company can store is expired, it will be cancelled and shipped back to the warehouse.

In that case, in addition to delivery and handling fee for shipping and returning, we will charge you 1,000 yen for various expenses related to packing and so on.

· Credit card transaction...We will refund you with deduction of the above fee.
· Cash on delivery settlement...I will email you about this charge later.
* Even if it was free shipping, we will charge the fee related to shipping in case of refusal of item receipt or the receivable period of the item has passed.
* Re-shipment cannot be accepted. Please order again from the site.
* If there is an error in the delivery address, it will be returned to us as address unknown.

If cancellation due to customer's convenience continues, we will take measures to limit payment method. Please receive your ordered item within the period.

 

Shipping Fee

Domestic:
Delivery Fee 570 yen(Hokkaido 750 yen, Kyushu 650 yen, Okinawa 1,890 yen)
※If you are a registered member and the total payment amount exceeds 22,000 yen, your delivery fee is free.
C.O.D. 330 yen(may vary with payment amount)
Sales Tax 10%
International:
Delivery Fee Asia 1,400 yen/Europe 2,200 yen/ USA ・Australia 2,000 yen(may vary with weight of product) 
※Import tax・customs fee may apply depending on your country or area.
For more on delivery/handling fee, Please see below for the details.

 

Return Policy

Return Policy
Please check if the item you received is the item you purchased.
Unopened items are eligible for return or exchange within 8 days of delivery.
If you would like to request a return or an exchange, please contact us within 4 days of delivery.
You must ship the item back to us within 8 days of delivery.
If exceed 8 days, you may not be eligible for return or exchange.
You will be eligible for exchange on internationally shipped item only if item is defected, the size is wrong, or due to other problems caused by us.
If item defect is caused during shipping, please contact EMS for insurance coverage (paid by customer).
First, please fill out the contact form on our website to report any defects or problems.
We may not be able to process returns or exchanges if no prior contact had been made.

Defected items
If the item you received is defected, please contact us through our webpage or call us within 8 days of delivery.
Please note that product may not be eligible for return if exceed 8 days. 
If product is damaged, the wrong size, or if there are any other problems caused by us, we will gladly pay for shipping and handling and exchange for a new item.
Once we receive the returned item, we will deliver the new product.
If same product is out of stock, we will refund the payment.

Cancellation
We do not accept any cancellation after shipment.
Please check your order carefully before completing purchase process.